Quality as Gospel
This story in Modern Healthcare explores hospital executive's growing passion for quality, and how to get it. In the world of mangement trends there seems to be a shift afoot away from Six Sigma/Lean Manufacturing (which reportedly has a 30% to 40% failure rate) to Kaizen and the Toyota Way.
Regardless of your choice of business tool, the key lesson is management committment and involvement — actively leading your organization through change to improvement.
