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Author: Tim Gee

Health Care Messaging Use Cases

Leading Messaging Use Cases Secure messaging is a hot topic with many health care providers. The term secure text messaging implies person-to-person messaging, and there is a real need for this as witnessed by the early adoption of these systems. But there are many more messaging use cases beyond simple secure texting that offer as much or more value to providers. I’ve divided up the almost 200 messaging vendors that I track by the major claims they make for their products. (You can get a list of these vendors below.) These claims were then organized into broad use cases....

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Eight Questions Every Prospect Needs Answered Before They Buy

When making a considered purchase, like most high tech products in health care, buyers have to feel comfortable about making the purchase decision. These prospects need to know certain things to feel comfortable making a commitment to you and your product. In mature replacement markets, buyers already know the answers to all or most of these questions because they’ve bought these kinds of products many times before. Selling into emerging or disrupted markets is harder because buyers have little or no experience buying those specific products. Thus, they often don’t know all the questions, and they certainly don’t know the answers to the...

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Muddy Waters Alleges St Jude’s Devices Vulnerable to Cyberattack

On August 25, 2016, Muddy Waters Research (MWR) published a report titled, MW is Short St Jude Medical, claiming that St Jude Medical’s (STJ) connected cardiac rhythm management products should be recalled due to exceptionally poor data security.  MWR claims: The effected products include the Merlin.net Patient Care Network, Merlin@home remote monitoring gateways and implantable pacemakers and ICDs that use wireless radios to communicate with Merlin programers (used by providers) and Merlin@home gateways located in patient’s homes. These products collectively represented 46% of STJ’s 2015 revenue. MWR further claims that the recall and remediation of the data security problems are estimated to...

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How to Eliminate Innovation Obstacles

Innovation — whether in business, technology or health care delivery — is about figuring out how to do something in a new and better way. To succeed we must overcome challenges and obstacles, and one of the most common challenges is the unknown. Fortunately there are methods and tools for gaining most of the knowledge necessary to innovate; we will discuss some of them in this post. Into the Unknown By definition, when you’re innovating, you’re doing something that hasn’t been done before — if not ever, at least by your organization. These things for which you and your organization lack experience...

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The Best Way to Prepare to Text Physician Orders

How We Got Here Back in May 2016, the Joint Commission (JC) issued an update in their Perspectives publication describing their new position on allowing the secure texting of physician orders. (You can download a PDF of the update here.) This update reversed a position the JC laid out in 2011, “…stating that it is not acceptable for physicians […] to text orders for patient care, treatment, or services to the hospital or other health care settings.” The May 2016 update stated, “…effective immediately, the JC has revised its position on the transmission of orders for care, treatment and services via...

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How to Ensure Operational Support Keeps Up with Product Innovation

The business delivery system (BDS) for a company includes all of the operational resources, services, policies and procedures used by the company to generate sales, and successfully install, service and support the company’s systems. Every company’s business delivery system is optimized to support the requirements arising from the features and technologies in their products. Innovations like new connectivity features often have a substantial impact on a company’s BDS. In most situations, product features and technologies change gradually over time and require little focus on BDS optimization. New and innovative products incorporating new technologies can generate new requirements for a company’s BDS. Perhaps...

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Methods to Access Alarm Data for Analysis

Difficulty getting access to alarm data is the elephant in the living room in the house of alarm fatigue. There are lots of conference presentations, webinars and papers about analyzing medical device alarm data. What’s missing are detailed discussions on how to get to the actual alarm data in the first place. This post will present a framework for the hardest part of alarm analysis:  getting access to alarm data so it can be analyzed. We’re going to define the kind of data we’re seeking, where it can be found, the various ways to get access to said data and finally, analytical tools....

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HIMSS16 Recap

It was great to see so many blog readers and old friends at HIMSS this year. For those who downloaded my list of connected health exhibitors, how did the list work for you? I found sorting by booth number really cut down on running back and forth across the show floor. The exhibits are always the big draw for me at HIMSS, and this year was no exception. Where else can you meet with companies ranging from embedded system medical devices to digital health to horizontal market IT solutions? This year I visited and talked with 45 companies, all...

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4 Ways Health Care Is Different

As a $1.7 trillion market with $3.24 trillion in health care expenditures in 2015, the US health care market can be a pretty tempting target to companies, entrepreneurs and investors outside of health care. There’s a lot of opportunity (not to mention needs) in health care, yet the track record of non-health care companies (including startups with non-health care management) is poor – especially when it comes to big companies. Last week I came across an article that touched on the source of a lot of griping by health care outsiders, the increased level of regulations in health care compared to other big verticals....

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HIMSS16 Preview

It’s back to Las Vegas for HIMSS16 in a bit more than a week, which begs the question, what’s going to be theme of this year’s show? There’s typically very little data to apply to questions like that, until now. Drew Ivan, Healthcare Solutions Strategist with Orion Health, wrote a post on LinkedIn on HIMSS16 trends – with data! There’s a great diagram that compares the number of presentations under educational session categories have changed between 2015 and 2016. As an example, here are the top 5: Care Coordination and Population Health – up substantially over last year Process Improvement, Workflow, and...

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