Author: Tim Gee

The Healthcare Messaging Conference & Exhibition

Venue and dates secured! Wednesday and Thursday, November 29-30, 2017 in Boston Martin Conference Center at Harvard Medical School This site has a great auditorium and breakout rooms for the three tracks of presentations and post-conference workshops we have planned. There are over 30 speaker slots planned covering many of the big messaging use cases (see below). I am actively recruiting speakers and topics so please contact me if you would like to nominate a speaker or suggest a topic. What you will see and experience at the Conference Case study presentations and actionable information for attendees looking to adopt,...

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An Explanatory Framework for Comparing Health Care Messaging Systems

Comparing features and capabilities between various health care messaging solutions requires an understanding of how messaging systems do what they do and a common vocabulary so you can talk about it with others. And because health care messaging is a growth market with first or second time adopters, there is not yet a widely accepted or understood framework or terminology for describing how various messaging systems work, let alone comparing them. In the absence of an accepted organizing principle, vendors and providers both tend to come up with their own unique way of talking about things. When every manufacturer's...

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Housekeeping: Update on Comments

Due to a sustained brute-force password attack on this site's administrative panel, I have turned off post comments for the time being. As always, you can email me at any time with your question, comment or inquiry. All of the 800+ comments made on the site up to now are still there, and will remain accessible. I am currently exploring commenting system alternatives to to replace that which is provided with WordPress. Many of these third party systems reduce the attack surface of websites running WordPress (and have more commenting features). You may recall, a few years ago, this...

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Innovation Hotbed: Interstitial Markets in Healthcare

Much of the tech innovation occurring in health care is happening in interstitial markets. Yet some of the innovators or their prospective customers are not fully aware of interstitial markets or their impact. We're going to define interstitial markets, look at why they're a big deal, and discuss how you can apply this newfound knowledge. Health care is made up of organizational silos. These are organizational units most concerned about their own workflow and operations. At the micro level, silos exist within larger organizations like hospitals as departments or care delivery areas. And at the macro level, the silos are...

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New Conference on Health Care Messaging

Planning has begun for the inaugural Health Care Messaging Conference. A search is underway for a venue, and once that is secured, the dates for the conference will be finalized. Produced by Satish Kavirajan of The Center for Business Innovation, the conference will occur some time around October or November of this year (2017). To my knowledge, this will be the first ever vendor-neutral conference on health care messaging. As program chair, I am actively seeking nominations for speakers and presentation topics. If you've got suggestions and are inclined to share them, email or Skype me.  I've been talking with messaging users and...

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Health Care Messaging Use Cases

Leading Messaging Use Cases Secure messaging is a hot topic with many health care providers. The term secure text messaging implies person-to-person messaging, and there is a real need for this as witnessed by the early adoption of these systems. But there are many more messaging use cases beyond simple secure texting that offer as much or more value to providers. I’ve divided up the almost 200 messaging vendors that I track by the major claims they make for their products. (You can get a list of these vendors below.) These claims were then organized into broad use cases....

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Eight Questions Every Prospect Needs Answered Before They Buy

When making a considered purchase, like most high tech products in health care, buyers have to feel comfortable about making the purchase decision. These prospects need to know certain things to feel comfortable making a commitment to you and your product. In mature replacement markets, buyers already know the answers to all or most of these questions because they’ve bought these kinds of products many times before. Selling into emerging or disrupted markets is harder because buyers have little or no experience buying those specific products. Thus, they often don’t know all the questions, and they certainly don’t know the answers to the...

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Muddy Waters Alleges St Jude’s Devices Vulnerable to Cyberattack

On August 25, 2016, Muddy Waters Research (MWR) published a report titled, MW is Short St Jude Medical, claiming that St Jude Medical's (STJ) connected cardiac rhythm management products should be recalled due to exceptionally poor data security.  MWR claims: The effected products include the Merlin.net Patient Care Network, Merlin@home remote monitoring gateways and implantable pacemakers and ICDs that use wireless radios to communicate with Merlin programers (used by providers) and Merlin@home gateways located in patient's homes. These products collectively represented 46% of STJ's 2015 revenue. MWR further claims that the recall and remediation of the data security problems are estimated to...

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How to Eliminate Innovation Obstacles

Innovation — whether in business, technology or health care delivery — is about figuring out how to do something in a new and better way. To succeed we must overcome challenges and obstacles, and one of the most common challenges is the unknown. Fortunately there are methods and tools for gaining most of the knowledge necessary to innovate; we will discuss some of them in this post. Into the Unknown By definition, when you're innovating, you're doing something that hasn't been done before — if not ever, at least by your organization. These things for which you and your organization lack experience...

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The Best Way to Prepare to Text Physician Orders

How We Got Here Back in May 2016, the Joint Commission (JC) issued an update in their Perspectives publication describing their new position on allowing the secure texting of physician orders. (You can download a PDF of the update here.) This update reversed a position the JC laid out in 2011, "...stating that it is not acceptable for physicians [...] to text orders for patient care, treatment, or services to the hospital or other health care settings." The May 2016 update stated, "...effective immediately, the JC has revised its position on the transmission of orders for care, treatment and services via...

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